سياسة الاسترداد

Return & Refund Policy – Vex Wear

At Vex Wear, customer satisfaction is our priority. We aim to provide a smooth and transparent shopping experience. Please review our return and refund policy below:

1. Return Period

• Returns or exchanges are accepted within 14 days from the date of delivery.

• Requests submitted after this period will not be accepted.

2. Eligibility for Returns

To be eligible for a return or exchange:

• The item must be unused, unworn, and in its original condition.

• The item must not be washed or damaged.

• Original packaging and tags must be attached.

• Proof of purchase (order number) is required.

3. Non-Returnable Items

• Used, washed, or damaged items.

• Items returned without original tags or packaging.

• Sale or discounted items (if applicable).

4. Return Shipping

• Free return shipping is provided in cases of manufacturing defects or if the error was on our side.

• Otherwise, return shipping costs are the responsibility of the customer.

5. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection.

• Approved refunds will be issued to the original payment method within 5–10 business days.

• No restocking fees are charged.

6. Exchanges

• Exchanges are available for sizing issues or defective items, subject to product availability.

7. Contact Us

For return or exchange requests, please contact us via:

• WhatsApp: +201055513461

• Email: vexwear90@gmail.com

• Working Hours: Daily from 10:00 AM to 10:00 PM